Chiller and Air Compressor After-Sales Service Overview
Jinan Zhisheng Times Technology Co., Ltd. provide a complete after-sales service system for all industrial chillers and air compressor products. All after-sales services are performed by full-time technicians and carried out in accordance with standardized processes to ensure the long-term and stable operation of the equipment.
Professional Equipment Installation and On-site Commissioning
After the customer signs for the equipment, we will dispatch experienced engineers to perform on-site installation and commissioning. During installation, we not only connect piping, power supply, and control systems, but also perform parameter settings and operational tests tailored to the customer's operating environment (such as industrial plant temperature, humidity, and load fluctuations) to ensure optimal performance of the chiller or air compressor.
Fast Response to Troubleshooting
Our after-sales service team provides troubleshooting services 365 days a year. Customers can submit repair requests through our hotline, WeChat, or our official website online form. Once received, we will register a work order within one hour and arrange for an engineer to contact us within four hours. In the event of an emergency outage, we can arrange an on-site repair within 24 hours.
Long-term Supply of Genuine Parts
We provide a long-term supply of genuine parts for every chiller and air compressor. All parts are sourced from our own production or designated qualified suppliers and are rigorously tested according to quality standards to ensure compatibility with the original equipment.
Extended Warranty and Guarantee
We offer a standard 12-month warranty on all factory-made equipment. For core components such as the compressor, electronic control board, and condenser, we offer extended warranty coverage of up to 18 months, providing free repair and replacement services during the warranty period. After the warranty period expires, customers can choose to extend the warranty or sign a maintenance agreement for ongoing after-sales service support.
Customer Satisfaction Tracking
After each after-sales service, our customer service team will conduct a follow-up call or satisfaction survey within three business days to collect customer feedback and track the effectiveness of problem resolution. Customer feedback on the service staff's attitude, repair speed, and troubleshooting results will be recorded in our service system for continuous optimization.